Privacy Policy

Welcome to ErgoAssembly (the "Website", "we", "us", "our"). ErgoAssembly is a professional service brand and web platform operated legally by Ergo Setup Boston LLC, a single-member limited liability company organized under the laws of the Commonwealth of Massachusetts.

This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website, submit quote requests, schedule furniture assembly, repair, or donation pickup services, or interact with our customer support channels across Massachusetts and surrounding New England service territories.

We collect personal information that you voluntarily provide to us when requesting quotes, booking services, or communicating with our team:

• Contact Information: Full name, email address, telephone number, and physical service address (including apartment/unit number, city, state, and ZIP code).

• Service Reference Materials: Photographs of your furniture items, packaging boxes, staircase/floor access, and room spaces, as well as digital copies of manufacturer instructions uploaded to our forms.

• Communications: Text details, service notes, and inquiry history provided via our contact forms, email, or telephone.

• Technical Data: IP addresses, browser types, device information, and standard analytical telemetry collected via cookies to maintain website performance and security.

All personal data collected by ErgoAssembly is processed strictly for legitimate business purposes, including:

• Service Evaluation & Upfront Quoting: Assessing reference photos and furniture specifications to calculate transparent flat-rate quotes.

• Service Fulfillment: Dispatching specialized technicians to perform on-site furniture assembly, technical component repairs, or courtesy donation pickups.

• Customer Communications: Sending service confirmations, arrival window updates, invoices, and answering inquiries.

• Legal & Safety Compliance: Enforcing our Terms and Conditions, protecting the safety of our technicians, preventing fraud, and complying with applicable state and federal regulations.

We operate in strict compliance with federal and state data protection standards, including the Massachusetts Data Protection Act (M.G.L. c. 93H and 201 CMR 17.00) and the federal CAN-SPAM Act.

We maintain physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, or misuse. We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

We share personal information only with authorized personnel, field technicians, and secure third-party operational providers (such as web hosting, encrypted email routing, and scheduling platforms) strictly to fulfill your requested service.

We may also disclose information if required by law, subpoena, court order, or to protect the safety, property, and legal rights of Ergo Setup Boston LLC and its clients.

We retain your service data only as long as necessary to complete your booking, maintain accounting records, and comply with tax and legal obligations. Uploaded reference photos are periodically purged from active files following service completion.

You have the right to request access to, correction of, or deletion of your personal data by contacting us at Info@ergoassemblyboston.com.

If you have questions regarding this Privacy Policy or our data handling practices, please contact:

Ergo Setup Boston LLC (d/b/a ErgoAssembly)

Email: Info@ergoassemblyboston.com

Commonwealth of Massachusetts, United States